• 14-Jul-2017 to 12-Sep-2017 (MST)
  • Integration - 530
  • Boise, ID, USA
  • DOE
  • Salary
  • Full Time

Medical, dental, and vision insurance; $50k life insurance; 401k with up to 4% employer match; paid time off available.

As an Integration Specialist you will play a critical role in providing daily technical support to our external and internal partners throughout the integration projects lifecycle; from concept to post-deployment.  The Integrations Support Specialist will work with partners to resolve technical issues while providing world-class customer service. You will also have the opportunity to partner with members of the engineering, product management, customer support, and marketing teams.

  • Provide daily technical support to external and internal partners/customers
  • Be the technical focal point to address partner's technical challenges during integration projects
  • Troubleshoot and resolve partner's escalations in a timely manner
  • Responsible for escalating cases to fix customers problems in a timely manner and following up on issues to ensure timely resolution
  • Help drive continuous improvement for the integrations support processes by working closely with the Integration Operations Manager.
  • Report support status and escalation in a timely manner to the Integration Operations Manager.
  • Assist with client provisioning (i.e. setting up account and granting correct permissions)
  • Assist in partner test environment setup and management using SQL queries and scripts
  • Help create and maintain technical support documentation by working closely with the Integrations Technical Content Engineer and Integrations Operations Manager.
  • Perform data analysis on company's web-services/APIs on as-needed basis



  • 5+ years of experience in Technical Customer/Partner Support
  • Strong experience in working with web services and APIs
  • Mastery of relational databases and SQL queries.
  • Ability to quickly understand database schema and write JOIN queries to pull data from multiple tables
  • Ability to properly document and create customer support content
  • Creative analytical and problem solving skills to deliver high customer satisfaction
  • Ability to manage multiple priorities within a fast paced and high volume environment
  • Excellent verbal and written communication skills to inspire confidence while leading partners/customers through the steps to resolve issues via phone and email.
  • Advanced multi-tasking skills
  • Must be able to work with minimal supervision and search for answers by himself/herself
  • Extremely organized, detail oriented, pro-active, self-starter, self-learner, and not afraid of asking questions.

Preferred: Experience working on Service Cloud workflows, Talend, Mulesfot, Informatica, C#, VB. Knowledge of scripting using Java, Ruby, or Perl is a plus
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